Returns & Exchange –
MoniquesSecretCloset.com is proud to represent a quality, well made product. We make every effort to provide this fine product to our customers with complete confidence.
MoniquesSecretCloset.com will return or exchange any item found to be defective due to manufacturer’s default within seven (7) business days. Simply return the unworn item, in its original packaging with the invoice and a clear identification of the defect. We will refund your original purchse price, minus shipping and handling, or exchange the defective item for an identical non-defective item.
Please send items for return or exchange to the following address -
Soles Enterprise, LLC
2943 Finch Dr.
Danville, Va. 24540
We want all of our customers to love their new intimate clothing and return to MoniquesSecretCloset often, so we urge you to carefully select your size with the assistance of our size chart before finalizing your purchase. Remember - "It's not the size that matters it's the fit" and we want you to be happy with the fit and style of your purchase.
Due to the intimate nature of many of our products – i.e. g-strings, thongs, panties, boxers, hosiery and swimwear, etc.,we are unable to exchange or refund items which have been worn. We are unable to exchange or refund items that have been torn or received ill usesage by the purchaser. Items returned for refund will be inspected for wear and/or damage. We reserve the right to refuse a refund if we determine intimate apparel has been worn/used or damaged.
Leather and Vinyl items cannot be returned for refund or exchange unless these items have not been worn and are in the unopened original packaging.
We are here to help you Monday thru Friday 9a.m. to 5p.m. EST. Please feel free to email us with questions and/or concerns at firstname.lastname@example.org.